The GPS Fleet Software normally works without problems. But due to the complex networks involved (vehicle, SIM card, internet, …) there can be single vehicle or technical failures during normal operations.

Please consider that any form of support requires a valid support/update contract. Please contact your provider for more details.

We offer to you professional after-sales support that covers the area of software-related failures (via included remote support) and to solve vehicle-related failures by workshops or service technicians. We will address and solve the issue for you within due time and to your satisfaction

Reasons for Failures and Response

The table below summarizes possible failures, the reasons and how to respond quickly:

Failure	Reason	Response
Single vehicle doesn’t send any new data	Loose cables or contacts Problem with permanent power of vehicle SIM card inactive or locked Check vehicle on your own and send device to repair -> Vehicle Check
Single device sends inaccurate data	Ignition not connected correctly -> Vehicle Check)
All vehicle data is old	Network failure Internet breakdown Check internet connection and/or network Inquiry -> Software-Support
SIM-Card charges too high	Wrong sim-card or data package Subscribe to appropriate data package
Software-Login not possible	Software is down Re-start service on server Inquiry -> Software-Support
Software doesn’t respond	Failure in connection Close browser and login again
Software is slow	Wrong internet browser Computer is slow Server is slow Use another browser Check your computer Add another Server RAM
Software doesn’t work as designed	Error in software Inquiry -> Software-Support
E-Mail (alarms or reports) don’t work	Wrong e-mail recipient Wrong firewall settings or network settings Check email (or spam folder) Contact your administrator Inquiry -> Software-Support

GPS-Manuals-Public

Support

Reasons for Failures and Response

Related content